1. Overview
Optisphere Technologies primarily supplies refurbished IT equipment, which is carefully tested and verified before dispatch. We also supply new equipment, which is subject to manufacturer standards.
This policy explains how we handle shipping, delivery, and returns, ensuring transparency and giving you confidence in every purchase.
2. Order Processing
- Orders are processed once full payment has been received and cleared
- All refurbished equipment undergoes final quality checks before dispatch
- Orders are typically prepared within 1–3 business days
3. Delivery Methods
We offer:
- Courier Delivery (Nationwide)
- Customer Collection (by prior arrangement)
Delivery method will be confirmed during order placement.
4. Delivery Timeframes
Estimated delivery times:
- Major Cities: 1–3 business days
- Outlying Areas: 2–5 business days
Note: Times are estimates and may be affected by courier delays, load shedding, or other external factors.
5. Delivery Charges
- Delivery fees are charged separately, unless stated otherwise
- Costs will be confirmed on your quotation or invoice
- Orders above R5,000 are eligible for FREE delivery.
6. Risk & Inspection on Delivery
- Risk passes to the customer upon delivery or collection
- Customers must:
- Inspect goods immediately upon delivery
- Report visible damage or missing items within 24 hours
7. Returns – Refurbished Equipment
7.1 Faulty Products
All refurbished equipment comes with a 6-month warranty.
If a product is:
- Faulty
- Not working as expected
- Not as described
You are entitled to:
- Repair, OR
- Replacement (reported within 7 days of delivery, subject to inspection),
7.2 Dead on Arrival (DOA)
- Report DOA issues within 7 days of delivery
- Return in original condition and packaging, where possible
- Once confirmed, we will repair, replace, or refund the item
8. Returns – New Equipment
- New products are covered by manufacturer warranties
- If faulty, they may be repaired, replaced, or handled via the manufacturer process
9. Returns Process
To log a return:
- Email: itsales@optispheretrading.com
- Include:
- Invoice number
- Product details
- Description of the issue
- Photos/videos (if applicable)
- Await return approval and instructions before sending goods back
10. Return Shipping
- Customers are responsible for returning goods safely
- If the product is confirmed faulty:
- Return shipping may be reimbursed or covered
- If not faulty:
- All courier costs remain the customer’s responsibility
11. Non-Defective Returns (Unwanted Goods)
- Customers should verify product suitability before purchase
- If a product does not suit the client, an exchange may be allowed at our discretion, provided the returned product is in resalable condition
- Requests must be made within 24 hours of delivery
- Products must be in original, resalable condition
12. Items Not Eligible for Return
- Products damaged due to misuse, negligence, or liquid damage
- Products that have been tampered with or opened
- Missing components or accessories
- Software-related issues (viruses or installations)
13. Refunds
- Refunds are processed after:
- Inspection
- Approval
- Refund method: Original payment method where possible
- Processing time: Within 7–14 business days after approval
14. Important Notes
- Customers must back up all data before returning devices
- Optisphere Technologies is not responsible for data loss
- Refurbished devices may have:
- Minor cosmetic wear
- Non-original packaging
These do not affect functionality.
15. Need Assistance?
Email: itsales@optispheretrading.com
Contact Numbers: 011 071 0501 / 084 056 0004
