1. Warranty Overview
At Optisphere Technologies, we are committed to supplying quality products and ensuring customer satisfaction. All refurbished units are carefully tested and inspected to ensure they perform as expected.
Our warranty and support process is designed to give you peace of mind, knowing any issues will be handled quickly and professionally. We want every customer to feel confident that their device is ready to perform from day one.
This policy outlines your warranty coverage, return conditions, and service process.
2. Warranty Periods
Refurbished Equipment:
- 6-month limited carry-in warranty
New Equipment:
- 1-year or 3-year manufacturer’s warranty, unless otherwise specified
Accessories & Consumables:
- Batteries, screens/LCDs, chargers, power supplies (PSUs), keyboards, and mice are covered by a 7-day Dead on Arrival (DOA) warranty only
3. Customer Assurance
- Report any physical damage or missing items within 24 hours of delivery.
- All products are supplied in good working condition.
- Faulty products within the warranty period will be:
- Repaired, or
- Replaced – reported within 7 days of delivery (subject to inspection), or
- If the same fault reoccurs after repair within a reasonable period, further corrective action will be taken
4. Warranty Terms
- Applies only to products supplied by Optisphere Technologies
- All warranties are carry-in, unless otherwise stated
- Proof of purchase is required for all warranty claims
- All products must be returned for inspection and assessment
If a fault is confirmed:
- We will repair or replace the product at no charge within the warranty period
5. Warranty Exclusions
This warranty does not cover:
- Misuse, abuse, or negligence
- Unauthorized repairs or modifications
- Power surges, water/liquid damage
- Fire, natural disasters, or environmental damage
- Insect or vermin infestation
- Normal wear and tear
- Damage caused by third-party products
6. Dead on Arrival (DOA)
- Report DOA issues within 7 days of delivery
- Return in original condition and packaging, where possible
- Once confirmed, we will repair, replace, or refund the item
6. Dead on Arrival (DOA)
- Report DOA issues within 7 days of delivery
- Return in original condition and packaging, where possible
- Once confirmed, we will repair, replace, or refund the item
7. Returns & Repairs Process
How to Return a Product:
- Return to our office, OR
- Send via courier (secure packaging required)
Costs:
- Customer is responsible for sending the product
- Return shipping may be covered on a case-by-case basis
Assessment:
- If covered under warranty → No charge
- If not covered → Quotation provided before repair
8. Unwanted Products
- Optisphere does not sell products on an experimental basis
- Customers should verify product suitability before purchase
- If a product does not suit the client, an exchange may be allowed at our discretion, provided the returned product is in resalable condition
- Requests must be made within 24 hours of delivery
- Products must be in original, resalable condition
Handling/restocking fee: up to 15% may apply
9. Limitation of Liability
Optisphere Technologies is not responsible for:
- Loss of data
- Loss of income or business interruption
- Indirect or consequential damages
Customers are responsible for:
- Ensuring product suitability
- Backing up data before submitting devices for repair
10. Important Notes
- Warranty applies under normal usage conditions only
- Software issues, viruses, and data loss are not covered
- Please back up all data before submitting devices for repair
11. Need Assistance?
Email: itsales@optispheretrading.com
Contact Numbers: 011 071 0501 / 084 056 0004
Optisphere Technologies – Reliable Technology. Trusted Support.
